Mandarin & English Speaking Receptionist / Administrator

  • Company: PureSmile
  • Job Location: Shanghai - China
  • Date: April 20, 2018 10:56
  • Employment Type: Any
  • Experience: Any
  • Job Functions:

    Customer Service

Job summary

Top Dental Clinic in JinQiao & Hong Qiao looking for a receptionist with excellent English and outgoing personality.

Perform a variety of reception, secretarial, insurance, and data entry duties for patients and strives to provide patients a stress-free, comfortable, warm and friendly environment. Answer telephones, schedule appointments, handle patient finance, maintain patient records, and coordinate patient flow. Promotes a safe, pleasant, and harmonious environment for staff, doctor, and patient.

Job description

Top Dental Clinic in JinQiao & Hong Qiao looking for a receptionist with excellent English and outgoing personality. 
- Must be positive, organized, responsible, proficient with computers and be able to multi-task.
- Please send resume and salary expectations.
Additional terms and benefits to be further discussed.

Greet patients on the telephone and in person
Hand off patient to the nurses/doctors in a caring manner
Respond to patient questions, concerns & complains about dental/ortho treatment in person and via email
Schedule and confirm patient appointments and recalls
Effectively & tactfully ask happy customers for patient referrals & testimonials
Build value for the practice & the doctors & for the appointment
Maintain an on-time schedule with little or no cancellations
Set up new patient charts
Check treatment cards and confirm that all appropriate information is included
Review charges with patient and collect payments effectively
Input patient data and charges into computer
End of day / End of month balancing
Create customized treatment plans for dental patients for insurance approval & follow up
Fill out insurance claims for patients
Follow through on overdue patient accounts
Assist in controlling inventory of front desk supplies (eg, business cards, brochures, consent forms, etc)
Participating in the company's marketing events
Other duties as assigned

Job qualifications

Exceptional human relations skills
Ability to maintain outgoing, friendly attitude with patients and staff even under pressure
Ability to work with interruptions and to manage multiple priorities
Excellent attention to details
Demonstrates strong common sense and personal initiative
Ability to follow up on tasks with little or no supervision needed
Ability to speak, understand, and write fluent English and Mandarin Chinese
Ability to learn basic knowledge in dental/ortho treatments & process
Knowledge of correct grammar, spelling, and punctuation
Knowledge of organizational filing procedures and systems
Ability to write legibility and work with numbers
Ability to meet deadlines
Ability to work unsupervised